I. Description of the program
a) Cardholders will earn HVCU Rewards! (“Points”) for purchases of all eligible goods and services using the participating financial institution’s (Hudson Valley Credit Union or HVCU) rewards card (“Card”). Points will be accumulated at the rate of:
- One point per each one (1) dollar charged on the cardholder’s Visa Platinum or Visa Platinum Rewards credit card.
- Two points per each one (1) dollar charged on the cardholder’s Visa Signature credit card.
- One point per each five (5) dollars spent on the cardholder's debit card in signature-based transactions only.
- PIN-based transactions are not eligible to earn points.
b) Points accumulated for other banking relationships, products or services are determined at the sole discretion of financial institution. Please note that HVCU may not participate in all options mentioned above and not all cardholders have both debit and credit cards enrolled in the program.
c) Accumulation of points may begin on the date the card and the card agreement is received by the cardholder.
d) Point earnings are based on the net retail purchase transaction volume (i.e., purchases less credits, returns and adjustments) charged to the card during each billing cycle ("Billing Cycle") by the cardholder(s) ("Net Purchase(s)"). Net purchases are rounded to the nearest dollar and are subject to verification. If a transaction is subject to a billing dispute, the point value of the transaction may be deducted from the point total during the dispute period. If the transaction is reinstated, points will be reinstated.
e) If multiple reward cards are linked to the same account, points earned from each card will be issued together and posted to one reward account. If multiple reward cards are not linked to the same account, they may not be added together or transferred from one account to another. For more information on linking separate accounts, visit the HVCU Rewards! site accesible through Internet Banking or Mobile Banking.
f) To request a point transfer contact HVCU directly 845.463.3011. Completing the transfer request can take up to three business days.
g) Points will not be earned or accumulated for balance transfers, cash advances, convenience checks, traveler’s check purchases, finance charges, late fees, annual fees, over-limit fees or transaction fees. At HVCU’s option, additional exclusions may be included in the rules governing the HVCU Rewards! program.
h) HVCU reserves the right to award bonus points to selected cardholders for any activity or condition it wants to.
i) Points are not the property of the cardholder, and cannot be bought, sold or transferred in any way (including upon death or as part of a domestic relations matter).
j) Points on closed cards will be deleted 30 days after card is reported closed.
k) Points are tracked and redeemable on a first-in, first-out basis. Points will expire three (3) years from the date of issuance.
l) To redeem points, cardholder’s account(s) must be open (meaning not voluntarily closed, canceled or terminated for any reason); current (meaning there are no past-due balances on the cardholder’s card account(s) at the time of redemption request); cardholder’s outstanding balance must not be over the credit limit; account must not have a revoked, charged-off or in bankruptcy status; and the card cannot have any other status preventing authorizations.
m) The cardholder agrees to release HVCU, Augeo Consumer Engagement Services (“administrator”), and its vendors from all liability for any injury, accident, loss, claim, expense or damages sustained by the cardholder, associated with a reward or use of rewards while participating in this program and in the case of a travel reward, anyone traveling with or without the cardholder, in connection with the receipt, ownership, or use of any reward. The administrator and the financial institution shall not be liable for consequential damages, and the sole extent of liability, if at all, shall not exceed the actual value of the reward.
n) The cardholder is responsible for determining any tax liability arising from participation in the program. Consult a tax advisor concerning tax consequences.
o) HVCU and the administrator shall have no liability for disagreements between cardholders regarding points. Discrepancies about point earnings are not treated as credit card billing disputes. HVCU’s decisions regarding point discrepancies shall be final.
p) Points cannot be offset against the cardholder's obligation to the financial institution.
q) Points are deducted from the cardholder’s point balance as soon as they are redeemed.
r) Points can only be redeemed if a point balance is available as reflected on cardholder’s most recent credit card or debit card statement or last purchase cycle transmitted.
s) Points must be redeemed by the cardholder, and may be used to provide a reward for another person of their choice.
t) HVCU reserves the right to disqualify any cardholder from participation in the program and invalidate all points for abuse, fraud, or any violation of the program terms and conditions. HVCU may make such a determination in its sole discretion.
u) The HVCU Rewards! program is void where prohibited by federal, state, or local law.
v) HVCU and the administrator are not responsible for errors and/or omissions in any program document.
w) HVCU and the administrator reserve the right to change the terms and conditions as well as the points required for a reward within the HVCU Rewards! program. At HVCU’s option, redemption of points may be restricted, limited, expired or cancelled at any time without prior notice.
x) The HVCU Rewards! program is a service provided through the administrator and HVCU. In the event of fraud, abuse of program privileges or violation of the program rules (including any attempt to sell, exchange or transfer points or the instrument exchangeable for points), HVCU reserves the right to cancel cardholder’s membership in the HVCU Rewards! program.
y) The “HVCU Rewards!” trademark is owned by HVCU.
z) Eligibility in the program is restricted to individuals who have a billing address within the 50 United States or the District of Columbia.
II. Travel rewards
The administrator’s travel redemption center is able to take care of all travel arrangements. They are a full service agency that can assist with air rewards, hotel, auto, vacation and cruise reservations. The hours of operation for the travel redemption center are Monday through Friday from 5:00 a.m. to 12:00 a.m. CST, Saturday and Sunday from 6:00 a.m. to 10:00 p.m. CST.
a) All travel must be redeemed through administrator’s fully licensed redemption reservation center or website. Cardholders must have an eligible rewards card at the time of redemption.
b) All airline tickets issued in exchange for points are non-refundable and non-changeable after ticket issuance, without paying the standard fees charged by each airline. Changes are subject to authorization by the airline and subject to any fees charged by the airline and redemption center.
c) Lost, stolen or otherwise destroyed airline tickets will not be replaced without the cardholder paying the standard fees charged by each airline.
d) Cardholders may make additional travel reservations with the administrator’s travel department or website using their HVCU card.
e) All travel documents will be issued the same day the reservation is made.
f) Airfares are not guaranteed until ticket is issued. All reservations will receive a fax or email on the same day the ticket is issued. The cardholder must call in any corrections or discrepancies by the close of business, the same day the ticket is issued. The travel redemption center will do their best to accommodate all changes and requests. Any changes or corrections done the following day or thereafter are subject to all airline airfare charges, exchange fees and processing fees and processing charges.
g) Paper airline tickets are subject to the individual airline paper ticket fees.
h) If a paper ticket is issued, the cardholder has two options for delivery. The cardholder can sign a waiver stating that they accept responsibility for a lost ticket, and then the ticket will be sent via US Mail. The second option is to pay a shipping fee for the ticket to be sent via overnight delivery. Priority, Saturday and outside the forty-eight (48) contiguous states, deliveries will be subject to additional shipping charges.
i) The cardholder is responsible for payment of all baggage charges, departure taxes seat assignment charges, or other charges that may be assessed by airlines, travel companies and/or governmental entities as a result of travel under the HVCU Rewards! program.
j) Administrator’s normal and customary fees associated with processing travel related services are billed to the cardholder’s HVCU rewards card.
k) HVCU and Augeo Consumer Engagement Services are not responsible for the performance by the airlines of the ticketed transportation. All reservations are made subject to the conditions of airlines, supply or business of the party providing the service, which include exclusions and limitations of liability. The airline industry is in constant flux and changes made by this industry are done quickly and frequently without notice, therefore, reward redemption rules for air travel are subject to change without notice.
l) Specific restrictions may apply to certain travel rewards.
m) A valid government ID must be presented at the airport and it must match the traveler’s complete name as listed on the airline ticket.
n) Travel insurance: For added protection, it is highly recommended that all travelers consider purchasing travel insurance at the time of ticketing to cover airline bankruptcy, trip cancellation & interruption, baggage delays and lost baggage, medical expense, emergency medical transportation, and vehicle rental collision insurance.
Cardholders may redeem points for a travel credit, which can be applied to any travel reservation including airline tickets and hotel reservations. The travel credit will be immediately applied to the total cost of the travel reservation. The cardholder will then be responsible for paying the amount remaining after the travel credit is applied to the full value of the travel reservation.
Cardholders may redeem points for a single lowest published airfare as follows:
a) Each free ticket must be ordered through administrator for one round trip coach class airline ticket on a scheduled U.S. or International carrier.
b) All free tickets must be for round-trip travel on the same airlines or code share airline.
c) En-route stopovers are not permitted unless they are to make direct connections.
d) Reservations for tickets are only allowed through standard commercial passenger carriers, which exclude the usage of charters.
e) Reservations and ticketing must be made at least twenty-one (21) days prior to actual departure date.
f) Actual travel may occur any time within three hundred and thirty (330) days after the reservation conditions in this agreement are met.
g) For domestic travel a Saturday night stay must be included in the travel itinerary.
h) Reservations shall also be subject to airline seat availability on travel dates specified by the traveler.
i) Administrator reserves the right to choose a major airline of their choice on which to reserve and ticket cardholders for free tickets.
j) The travel agency has the right to book your reservation within 2 hours of your requested travel times for departures and returns.
k) Each airline ticket may not exceed the Ticket Cap.
III. Non-travel rewards
a) The HVCU Rewards! program administrator may substitute a reward with an updated model of equal or greater value. Cardholders will be notified of any change when ordering. The HVCU Rewards! administrator reserves the right to replace or remove certain sections within any HVCU Rewards! program literature or website. All rewards are subject to availability.
b) Most merchandise rewards will usually take four to six (4-6) weeks to be delivered from the time of order. Multiple rewards may arrive at different times because they may be provided by different vendors.
c) No shipments of merchandise can be made to APO/FPO or PO Box addresses.
d) Merchandise shippable by UPS will be available to all US territories. Items being shipped to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands will have an additional freight charge billed to the cardholder’s rewards card.
e) Merchandise pictured in any HVCU Rewards! program brochure or website may not necessarily reflect exact colors or models of actual rewards due to printing variations and/or manufacturers’ updates. Information is accurate to the very best of our knowledge. HVCU and the administrator are not responsible for errors or omissions.
f) The number of points required for reward items are subject to change.
g) Cardholders may exchange merchandise only in the event of merchandise defects or damage in shipment. All items delivered by common carrier must be opened in the presence of that carrier and any exceptions, damages, or shortages must be noted on the delivery receipt before cardholders sign to accept shipment of merchandise.
h) All merchandise is covered only by any manufacturer’s warranties, if applicable. Any such defect should be handled through the standard manufacturer repair facility as noted with product.
Gift cards, gift certificates and prepaid cards
a) Points may be redeemed for gift cards or gift certificates from select merchants. Most gift cards or gift certificates are delivered within 2-4 weeks, to the address specified on the order file with the administrator, as long as it is within the United States and its territories. Points may also be redeemed for prepaid cards. The prepaid cards, issued by Visa®, may take up to 4-6 weeks for delivery and can only be shipped within the United States.
b) Gift cards, gift certificates and prepaid cards cannot be returned, and are not redeemable for cash or credit.
c) All other sales and/or use taxes including shipping and handling charges of items purchased using a gift card, gift certificate or prepaid card are the responsibility of the and are subject to the merchants’ policies in effect at the time of redemption. Purchases in excess of the amount of the gift cards are at the ’s expense.
d) Gift cards, gift certificates and prepaid cards may also be subject to other restrictions imposed by the merchant. Gift cards and gift certificates purchased to provide services are subject to the terms and conditions of the vendor providing the services.
e) Additional terms and conditions may be specified on the gift card, gift certificate, or prepaid card.
f) If a merchant declares bankruptcy the administrator is not liable for the unredeemed funds on the gift card or gift certificate.
g) No dormancy or service fees will be charged by this administrator on the underlying funds of the selected reward gift card or gift certificate.
h) Once the gift cards, gift certificates or prepaid cards are redeemed and/or used, the cards are not returnable, exchangeable or replaceable.
i) Each merchant sets a policy in regards to lost or stolen gift cards or gift certificates. The administrator abides by the merchant's policy. If a gift card or gift certificate is lost or stolen, once received by the cardholder, the cardholder must report the occurrence to the administrator immediately. The administrator reserves the right to decline to replace lost or stolen gift cards or gift certificates.
j) If gift cards, gift certificates or prepaid cards have been ordered by the cardholder and have not been received by the cardholder (addressee), the cardholder must notify the administrator using the provided customer service number. The cardholder must notify the administrator no earlier than fifteen (15) days after the expected receipt date and no later than sixty (60) days from the expected ship date. Upon receipt of such notification, the administrator will investigate. The administrator with its sole discretion may replace any non-received shipment, in which a full balance remains on a gift card or gift certificate.
k) The administrator is not responsible if a recipient or cardholder defaces, damages or otherwise renders unsuitable for redemption a gift card or gift certificate that was received from this reward site.
l) The prepaid Visa® cards have an expiration date. The expiration date is imprinted on the front of the prepaid card. Expired prepaid cards cannot be replaced.
m) Visa is a registered trademark of the Visa International Incorporated.
Cash back rewards
a) The cash back reward(s) will appear as a credit on the cardholder’s reward card within the next two billing statements based on the date of the initial request. The cardholder is responsible for any outstanding balance owed on the account after the credit is applied. Cash back reward(s) cannot be applied toward the payment amount owed on a cardholder’s reward card.