HVCU works hard to keep your personal and financial information safe and secure. We are enhancing your HVCU Visa Cards to include built-in chip technology giving you greater fraud protection. This technology is the global standard for card payments because it provides an additional layer of protection on your card. Chip cards can be used at millions of places that accept Visa—at home and around the world. Since the card will still have a magnetic stripe, you will also be able to use it at merchants that have not converted to chip-enabled terminals yet.
Where can I use my HVCU chip card?
You can use your HVCU chip card anywhere worldwide that Visa is accepted. If the merchant does not have a chip-enabled terminal, simply swipe your card to complete the transaction.
Do I need to notify HVCU if I am traveling with my new chip card?
Yes. We monitor Visa transactions carefully for fraud, so sometimes use of your card could appear fraudulent while you are away from home. Its important to let us know about your travel plans, especially when you will be traveling for long periods of time, so that you can avoid a situation where your card may be declined.
You can now inform us of your plans securely via Internet Banking. Once signed into the system, select the “My Travel Dates” link from the “Additional Services” menu to submit your plans.
Will my chip card work outside the U.S.?
Yes. Chip cards are the preferred form of payment in over 130 countries.
Do I still earn HVCU Rewards with my new chip card?
Yes, you still earn rewards.
Is there a charge to have or use my HVCU chip card?
No, there is no charge to have or use a chip card.
What should I do if my chip card is lost or stolen?
Just call us directly at 845.463.3011 or 800.468.3011 to report it and order a new card.
When will I receive my new HVCU chip debit card?
You will receive your new HVCU chip debit card when your current card expires. If you need a chip card sooner for travel, please call us to discuss your options.
Has my debit card information changed?
The expiration date and CVV security code will change. The card number and your PIN will remain the same.
Can I change and/or choose the PIN on my chip debit card?
Yes, you can change the PIN for your new chip card by visiting one of our branch locations. Please note, the chip on your new card will not have your PIN stored on it.
When will I receive my new chip credit card?
Chip credit cards will be reissued from July to November of 2016. You will receive a letter approximately 20 days before you receive your new card.
Has my credit card information changed?
Yes, your card information will be new, which includes account number, CVV code, PIN, and expiration date. Please be sure to contact any merchants where you have set up automatic payments and provide them your new information.
Can I change and/or choose the PIN on my chip credit card?
Yes, you can change the PIN for your chip credit card. Please call the number on the PIN mailer you received to select a new PIN over the phone or have a new PIN mailed to you. Please note, the chip on your new card will not have your PIN stored on it.