In order to further protect you and our staff, our lobby service at branches beginning Thursday, March 19th will be closed until further notice. Our drive-up tellers, Contact Center, support departments, and lobby/drive-up ATMs will continue to operate.
We will offer limited services by appointment only at five branches as follows:
Only these services:
- Mortgage and Home Equity closings
- Emergency reissue of Debit and ATM Cards
- Notary Services
- Loan documentation that cannot be done digitally
Will be available at these branches by appointment:
If you need one of these services, please call the Contact Center at 845.463.3011 or send a secure email via our website
and we will make an appointment for you and provide you with further instructions. Our Mortgage Loan Officers
, Business Loan Officers
, Insurance Services
, and Wealth Management Consultants
are working remotely and can be reached for questions via phone or email as well.
We are working to deploy staff in other areas as needed, including the Contact Center which will begin experiencing more calls. We are asking for your patience as you can expect longer than average wait times at both the branch drive-ups and the Contact Center. Please know that we will do our best to serve you as promptly as possible.
Also beginning March 19th, we will extend our service hours at the drive-up tellers and the Contact Center to 8 am to 8 pm ET Monday through Friday and 8:30 am to 5:30 pm ET on Saturdays.
Please remember that the Contact Center can do the vast majority of services for you (opening accounts, originating loans, requesting replacement credit/debit cards, etc.), but we also have many ways you can conduct your business when it’s most convenient for you, including Internet Banking, Mobile Banking
, direct deposit
, Bill Pay
. Additionally, the check deposit feature on our Mobile App
can be the perfect answer to depositing checks without a visit to the drive-up teller or ATM. Contact Center staff are happy to explain more about all these services if you’ve not used them yet.
While we strongly encourage members to use your debit card instead of carrying large sums of cash, we are increasing the daily limit available at ATMs to $750.
Also, please remember that withdrawals from a Savings Account are subject to limitations under Regulation D
. We strongly urge you to use your checking account as the main source of deposits/withdrawals during this time especially, potentially moving one lump sum of money to your checking account for easier access in the weeks ahead. For any questions on that, don’t hesitate to reach out to us.