Self-registration is available for new, personal users if we have an email address on file for you. Self-registration is not available for new business users, so if you are a business member, please call us at 845.463.3011 option 7 or stop into any branch for assistance.
Click any of the topics below to learn more about the features and functionality that you use or interest you the most.
Post-Upgrade Checklist - For Users Who Have Yet to Log Into Our New Systems
As you use our new Internet Banking, Mobile Banking, and Bill Pay systems, please reference the checklist below.
Bill Pay
- Verify Payee Information: Verify payee names and billing info again before scheduling your first payments. You may have some payees that are paid electronically that you will be unable to update, but for those you can, compare the information you have in Bill Pay to your actual bills and update accordingly. Please note: Your payments may have been processing in our old Bill Pay service even if you had incorrect payee names and billing info stored in Bill Pay. Your payments could now fail if you have incorrect payee names and billing info in Bill Pay.
- Add New Payees: Setup new payees in the system. To enhance the security of Bill Pay, you are asked to verify your identity each time you add a new payee.
- Reestablish eBills & Recurring eBills Payments: Depending upon when you unenrolled in any eBills you may have (assuming you unenrolled), you may or may not be able to reenroll in eBills. It could take up for 60 days for your payee to release an eBill to you for reenrollment. Look for the Get eBill link for those payees who offer eBills. As a reminder, you also need to set up any scheduled recurring payments you previously had for your eBills. Scheduled recurring payments are cancelled any time you unenroll in an eBill.
- Bill Pay History: Your history will eventually reach two years of historical detail in total.
Mobile Banking
- Download Our App:
- Our Mobile Banking will support the latest two iOS versions and as far back as Android version 6.
- Our new app has a different look and feel than our previous app, so if our app doesn't look different to you, then it has not been updated.
- iPhone Users: If our app did not update automatically:
- Visit the App Store and update the app from there. Find our app by searching for names such as Hudson Valley FCU, Hudson Valley, HVFCU, or HVCU.
- Update the app manually. Manual updates vary based on the iOS version you are using.
- Android users need to delete our current Mobile Banking app from their mobile device and then search Google Play for names such as Hudson Valley FCU, Hudson Valley, and HVFCU. You can also download the app here. When deleting our old app, please be sure to uninstall the app as opposed to only removing it from your home screen.
- Enable Biometric Authentication: As part of your initial login to our Mobile Banking app, you can enable biometrics if available on your mobile device. Go to Touch ID within Settings on the app to enable this feature. Biometrics must be enabled on your device in addition to enabling them in our app. If you have more than one login, Touch ID uses the last set of login credentials you used to access Mobile Banking.
- Enable Snapshot Feature: Snapshot is available on iPhone or Android devices (excluding tablets), and lets you view your accounts at a glance without logging into our Mobile Banking app. Choose from checking accounts, savings accounts, loans, or other external accounts you may have linked through account aggregation. In addition to your account balances, you can tap an account to view the five most recent transactions, including pending transactions. You can login to Mobile Banking from the Snapshot screen to see more account activity or perform transactions. The Snapshot feature can be enabled through the Settings menu.
- Text Banking: You can enroll in Text Banking through the Contact tab within Internet Banking Settings. Add or confirm your mobile phone number and then set it up for SMS Text Banking (see checked boxes below). You’ll receive a text to confirm your enrollment. See the additional info below to learn more about Text Banking.
Transfers
- Establish Member-to-Member Transfer Recipients: Set up your member-to-member transfer recipients in either Internet Banking or Mobile Banking. You need the recipient's member account number and account ID for the account you would like to transfer to (i.e. checking, savings, etc). A notification email is sent to both you and the transfer recipient when added. To establish a new recipient:
- In Internet Banking, select the Classic Transfers tab and then Transfer to another Hudson Valley Credit Union Member.
- In Mobile Banking, select Transfers, Add Account, and Internal Account.
- Select Save Account for Future Use to ensure the newly added recipient’s account is available for future transfers.
- Reestablish External Transfers: Any external transfer accounts that had been established previously need to be set up again in our new systems. As part of the process of setting up an external account for transfers, you are required to send two deposit transactions to the account you are linking. It may take up to three business days for these transactions to appear in your history. There are two ways you can link external accounts within Internet Banking:
- From the Classic tab within the Transfers widget, click the Add an External Account link (first image below).
- From the Accounts tab within the Settings widget, click the Link an External Account link (second image below), and then External Transfer Account.
- You cannot link external accounts in Mobile Banking, but they are visible within Mobile Banking once linked.
Send Money with HV$end
Securely send and receive money with just a recipient’s email address or mobile phone number. Enter your HVCU Debit Card in the
HV$end widget to send money, and if you are the recipient of a payment, you can credit your funds to your debit card or an account you choose.
Quicken/Quickbooks
If you currently use Quicken/Quickbooks, please note that you need to access these services through Web Connect, as Direct Connect is no longer available. Please review the information in the
Quicken/Quickbooks section below for more specific information.
Check Out Additional Features
- Link an External Account: Use account aggregation tools to link external savings, loan, credit card, mortgage, investment, and even PayPal accounts, so that they display with your credit union accounts. You need the online login credentials for any accounts you want to link. There are two ways you can link external accounts within Internet Banking:
- Click the LinkExternalAccounts Get Started button on your Dashboard widget (first image below)
- From the Accounts tab within the Settings widget, click the Link an External Account link (second image below), and then Link Accounts from Another Financial Institution.
- Establish Savings Goals / Budgets: Select the Savings Goals widget to establish savings milestones you’d like to achieve and the My Budgets widget to categorize your income and spending behavior. Both savings goals and budgets must be set up within Internet Banking, but can be viewed within Mobile Banking.
- Set up CUAlerts if You are Not Already a User: The CUAlerts widget allows you to set up event-triggered email and text notifications pertaining to your account balances, payments clearing your accounts, loan payments, and more.
- Customize Your Settings: Enhanced user settings give you options to customize your online banking experience. Click the Settings option within our new systems to customize the below features. Some features are applicable to Internet Banking only or may only be customized within Internet Banking.
- Customize your background image from over 20 pre-loaded images
- Add a profile image (of yourself or perhaps your favorite pet)
- Add external accounts, hide accounts, and reorder accounts within a category on your account dashboard. You may need to rehide accounts you had hidden in our old Internet Banking system.
- Change the names on accounts and give them nicknames
Special Note Regarding Internet Explorer 11
Our new Internet Banking system does not support Internet Explorer 11. If you use IE11, you can use Internet Banking but some features and functionality may not work optimally with this browser. Microsoft’s default browser is now Edge, and that is the browser they support. To protect the security of your information and for a better user experience, we recommend using supported browsers, such as Chrome, Firefox, Safari, and Edge.
If you use Internet Explorer, you can determine which version you are using by selecting About Internet Explorer from the your browser Help menu.
Initial Log In / Downloading Our App
Our Internet Banking and Mobile Banking systems use the same login credentials. Whether you use Internet Banking, Mobile Banking, or both, you can login for the first time using either service.
- Your username is the same one that you used previously for Internet Banking and Mobile Banking.
- If you are using an incorrect username or one that is not in our system, you will receive an on screen message indicating this.
- Information regarding your password for initial login will display the first time you login to our new systems.
You can also enable biometric authentication as part of your initial login to our Mobile Banking app, if available on your mobile device. Biometrics must be enabled on your device in addition to enabling them in our app.
Please note the following with regards to downloading our new app:
- Our Mobile Banking will support the latest two iOS versions and as far back as Android version 6.
- Our new app has a different look and feel than our previous app, so if our app doesn't look different to you, then it has not been updated.
- iPhone Users: If our app did not update automatically:
- Visit the App Store and update the app from there. Find our app by searching for names such as Hudson Valley FCU, Hudson Valley, HVFCU, or HVCU.
- Update the app manually. Manual updates vary based on the iOS version you are using.
- Android users need to delete our current Mobile Banking app from their mobile device and then search Google Play for names such as Hudson Valley FCU, Hudson Valley, and HVFCU. You can also download the app here. When deleting our old app, please be sure to uninstall the app as opposed to only removing it from your home screen.
Access FAQs
What do I do if I am unable to log in to Internet Banking or Mobile Banking?
If you are unable to log in, please follow this information below depending upon if your are having issues with your username or password.
- Username Help: If you don’t know your username, please call us at 845.463.3011 option 7, chat with us online, or stop into any branch for assistance.
- Password Help: If you need your password reset, please do so via the Forgot Password reset link on our login page.
How do I access the system if I currently have more than one username?
If you have more than one username, then each username will be given access to our new systems. We are not consolidating usernames/access based on individual members.
What will/will not work on an unsupported browser or mobile operating system (mobile OS)?
Functionality will vary based on the type of browser and/or mobile operating system being used. We recommend upgrading your mobile operating system or using one of our supported browsers to ensure an optimal user experience.
Accounts & Loans
The
Dashboard widget is the main landing area when you log into Internet Banking and displays your HVCU accounts, any external accounts you link through account aggregation, actionable alert items, and recent/upcoming account activity. You can also view your accounts through the
Accounts widget
. Below is some additional info related to viewing and accessing your accounts:
- Reorder Accounts: Reorder your accounts within categories (savings, checking, etc) from the Accounts tab in Settings.
- Debits & Credits: Transactions for accounts such as savings, checking, and tiered money market accounts have been broken out into debits and credits so that you can more easily distinguish the money coming into and going out of your accounts. Transactions for loans remain in one column.
- Search: Search your transaction history by specific words, dates, transaction amounts, check numbers, and more.
- Sort Accounts: Sort your account details by date, description, debits, credits, and balance.
- Dividends & MICR Numbers: Extended account details show dividends earned year-to-date, dividends earned in the previous year, and the ACH/MICR number you can use for electronic transactions. Both accounts and loans have MICR Numbers for reference.
- Budgeting: Easily categorize your transactions to analyze your spending habits. See the information below for more information about our budgeting tools.
- History: Twelve months of history is available within Internet/Mobile Banking.
- Vehicle Leases: If you have a vehicle lease, you’ll be able to view more account details about your lease loan than were previously available.
- Mortgage Information: Click on your mortgage account to view mortgage details and transaction history.
- Credit Card Information: Click on your credit card account to view balance, payments, and transaction history information.
- Transaction Descriptions: The descriptions you see when looking at transaction details now match what you see on your monthly/quarterly statements.
- Account Aggregation: Our account aggregation tools let you display accounts you have outside of HVCU right along with your credit unions accounts. See the account aggregation section below for more info about linking external accounts.
Account FAQs
Where can I find the MICR number and routing number for an account?
The MICR number is located in the
Account Details tab of a given account and is labeled ACH/MICR Number. The routing number is located at the bottom of every page of our site and is also located in the
Account Details tab.
Transfers/Member to Member Transfers/External Account Transfers
Transfers
Internet Banking offers expanded transfer functionality when compared to our Mobile Banking app that offers basic to/from transfer functionality.
When you access the
Transfers widget in Internet Banking, you'll see
Quick, Classic, Scheduled, and
History tabs.
- The Quick tab is great when you want to make a fast transfer. Select from a predetermined transfer amount, or enter any amount you choose.
- The Classic tab offers a bit more than the Quick tab and is where you go when you want to set up other members as transfer recipients (see more info directly below) or when you want to add external transfer accounts at other financial institutions (more info also below). You can also add transfer memos via this tab.
- The Scheduled tab displays any upcoming transfers you have set up in both list and calendar format -- whether you set these up through Internet Banking directly or via assistance from our staff.
- The History tab displays past transfers and lets you filter transactions by From Account, To Account, Date, or Status (failed or succeeded).
Member to Member Transfers
- We’ve enhanced member-to-member transfer functionality by adding the ability to schedule transfers and set up recurring transfers.
- We’ve also made it easier for you to set up members you regularly transfer to. You can add a member transfer recipient through the Classic tab within the Transfers function. Once set up, you can make a transfer to the member through the Quick or Classic tab.
- You need the transfer recipient's member account number and account ID for the account you would like to transfer to (i.e. checking, savings, etc.)
- If your transfer recipient has a space or punctuation in their last name, you may need to remove the space or punctuation in order to add the recipient.
- When setting up a recipient, there is an option to save the recipient for future transfers. Be sure to check the Save Account for Future Use box if you regularly transfer to the member or if you think you'll transfer funds again to them in the future.
- When you add someone as a transfer recipient, an email notification is sent to both you and the recipient, indicating that they have been added as your recipient.
- You can change the nickname for a transfer recipient via the Accounts option within Settings. Look for the recipient within the type of account you added, i.e. savings, checking, etc.
Transfer FAQs
I added a transfer recipient, however I cannot view the account that I want to transfer to.
When setting up a transfer to another Hudson Valley Credit Union member, the Save Account for Future Use box must be checked so that the account appears as an option when conducting the transfer (see the image directly above).
External Transfers
With the external accounts function, you can transfer to an account you have at another financial institution to your credit union accounts. You'll need your account number and the routing number of the institution where you have your account.
There are two ways you can link external accounts within Internet Banking:
- From the Classic tab within the Transfers widget, click the Add an External Account link (first image below).
- From the Accounts tab within the Settings widget, click the Link an External Account link (second image below), and then External Transfer Account.
Linking external accounts is not available in Mobile Banking, but will be visible through Mobile Banking once linked.
Linking from
Classic tab in the
Transfers widget:
Linking from the
Accounts tab in
Settings:
As part of the process of setting up an external account for transfers, you are required to send two deposit transactions to the account you are linking. It may take up to three business days for these transactions to appear in your history.
Bill Pay
Bill Pay is available within Internet Banking and Mobile Banking. Please review the information below for info about our new Bill Pay service:
- Paying Multiple Bills – Our system makes it easy to schedule payments to multiple payees at once.
- Payment Processing – Our system shows you the date your payment will be made and the “Delivery Method” for your payment -- whether electronic or paper check. Bill Pay indicates when your payment is expected to arrive at your payee. When scheduling payments, please pay attention to the “Delivery Method” noted. Funds for an electronic payment are debited from your checking account on the date you schedule the payment to be made. Funds for a payment sent by paper check are debited from your checking account when the check is cashed and clears your account.
- Payment History – Your history will eventually reach two years of historical detail in total.
Electronic Bills (eBills)
Any bills that you receive electronically within our Bill Pay are called eBills. An eBill arrives from a biller into your Bill Pay account service the same way a paper bill arrives from a biller into your mailbox. As you can see from the example below, this payee is enrolled in eBills as indicated by the waiting for the next bill notation.
In preparation for our Bill Pay upgrade, we had previously recommended that you unenroll in eBills prior to October 17, 2019.
If you didn't unenroll in eBills prior to October 17, please note the following:
- You can only be enrolled in eBills in one Bill Pay system at a time. We have sent an unenrollment request to your payees on your behalf to unenroll you in our old Bill Pay system. This request could take up to 60 days to process, which impacts the availability of your eBills enrollment in our new Bill Pay service. Please check back in to Bill Pay periodically within the 60 day period for enrollment updates.
- The eBills unenrollment process also triggers your payee to send you paper bills instead of electronic bills. If you didn't unenroll in eBills, a payee will not send you paper bills prior to processing you unenrollment request. We sent an unenrollment request to your payees on October 22, so it could take 60 days or more after October 22 to process your eBills unenrollment. This means you could have a period of time without receiving a paper bill or electronic bill. This may impact your ability to make accurate and timely payments if your monthly payment varies.
If you did unenroll in eBills prior to October 17, please note:
- If you are receiving an error message regarding eBills reenrollment, it means that your payee is still processing your reenrollment request. Please check back in to Bill Pay periodically to see when eBills enrollment once again becomes available.
Verify Your Payee Information
Verify payee names and billing info again before scheduling your first payments. You may have some payees that are paid electronically that you will be unable to update, but for those you can, compare the information you have in Bill Pay to your actual bills and update accordingly. Please note: Your payments may have been processing in our old Bill Pay service even if you had incorrect payee names and billing info stored in Bill Pay. Your payments could fail if you have incorrect payee names and billing info in Bill Pay.
Change Payment Account From Money Market Account to Checking Account
Bill Pay only processes payments from checking accounts. If you had a money market account set up as your Bill Pay payment account in our old system, you need to update Bill Pay so that your payments process from a checking account instead. Future payments will fail if you don’t change your payment account from a money market account to a checking account.
Combining Recurring Monthly Bill Payments
Recurring payments you had set up in our old Bill Pay service carried over to our new Bill Pay system and continue to process on the date you previously specified. Exceptions to this are as follows:
- If you had a payee set up to receive multiple recurring monthly payments to the same account number, our new Bill Pay system does not support this. We had previously requested that you consolidate these payments into one recurring monthly payment. For example, if you have $50 payments set up for the 1st and 15th of the month, those payments need to be combined into one $100 payment that is paid on the 1st or 15th. If you did not consolidate your payments prior to October 17, please be aware that only one of your recurring payments will process automatically in our new Bill Pay system.
- As noted above, recurring payments for eBills need to be set up again.
Daily Payment Limits
To insulate our membership from the impacts of fraud, our daily Bill Pay limits are a maximum of $10,000 per bill, not to exceed a daily limit of $30,000.
If you have any questions about our Bill Pay upgrade, please refer to the FAQ below, call us at 845.463.3011, chat with us online,
send us an email, or
stop into any branch.
Bill Pay FAQs
How do I know if I’m enrolled in eBills?
When you look at your payees in Bill Pay, you can see an indicator to the left of the payee name that shows your eBills status. If there is no indicator, your payee does not offer eBills as indicated in the image below.
If you are already enrolled in eBills, you may see text that indicates you are waiting for your next eBill or your next eBill payment is due.
If your payee offers eBills, but you are not enrolled, you will see a “Get eBill” link.
If you have recurring payments set up to pay an eBill automatically, you will see a circular arrow next to the eBills indicator.
What is the difference between payments that are set up for an eBill through Bill Pay versus one that I set up directly with a payee (on their website, for example)?
While both of these payments may be referred to as eBills, we are only focusing on those eBills you set up through our Bill Pay. If you initiated an automatic payment outside of our Bill Pay and directly with a payee, you do not need to take any action for those payments. If you had a recurring payment set up for an eBill in our old Bill Pay service, you need to first reestablish the eBill in our new Bill Pay and then set up a new recurring payment.
What happens when I unenroll in eBills?
Your request to unenroll in eBills is sent automatically to your payee for processing. Once processed, your payee will send you paper bills, which you will continue to receive until you reestablish the eBill in our Bill Pay service.
Do I need to contact my payees by phone or email to unenroll in eBills?
You do not need to contact your payees, as notification is provided to the payees when you unenroll from an eBill. You will receive paper bills from the payee until you reenroll in eBills in the new Bill Pay service.
Can I register for eBills within the Mobile Banking app?
Enrollment in eBills is not available within our Mobile Banking app, and must be done through Internet Banking.
Why am I being asked to get a one-time passcode to add a payee in Bill Pay?
To enhance the security of Bill Pay and protect your account information, you are asked to verify your identity each time a new payee is added.
Mobile Banking & Mobile Deposit
Most of the features and functionality that are available within our new Internet Banking are also available within our enhanced Mobile Banking app.
Getting Started
Please see the Initial Log In / Downloading Our App section above for info about logging into Mobile Banking for the first time and downloading our new app on iOS and Android.
Snapshot Feature
Snapshot is available on iPhone or Android devices (excluding tablets), and lets you view your accounts at a glance without logging into our Mobile Banking app. You can turn the Snapshot functionality on or off and select which accounts display through the
Settings menu. Choose from checking accounts, savings accounts, loans, or other accounts you may have. In addition to your account balances, you can tap an account to view the five most recent transactions, including pending transactions. You can log into Mobile Banking from the Snapshot screen to see more account activity or perform transactions.
The Snapshot feature is also available on Apple Watch and Android Wear devices, and can be downloaded from the applicable app store for each device. The Snapshot feature must be enabled within Mobile Banking in order for it to appear on your wearable device. Snapshot shows account balances but does not display the five most recent transactions when used on Apple Watch and Android Wear devices.
Mobile Deposit
Our app provides warning messages when errors with deposits are detected. When issues are identified, this helps you correct them before submitting your checks for deposit. Warning messages may indicate that a check image is too dark or the endorsement on the back of the item is not detected. Some devices will even let you choose between manual and automatic image capture.
Please note these additional Mobile Deposit reminders:
- There may be a delay of approximately five minutes between when you deposit a check and when the deposit info shows within your account details. If you don't see a deposit, you may want to log out of the app and back in to see the deposit.
- Always write "For Mobile Deposit Only" or "For HVCU Mobile Deposit Only" along with your member account number and account ID under your signature. In lieu of writing either of these phrases, you can also check the preprinted mobile deposit checkmark, if printed on your check.
- You can deposit $10,000 per day and up to $30,000 over a rolling 30 day period.
- The first $200 of your deposit is generally available immediately and the remainder of the deposit is available the second business day after the day of your deposit. For example, if you deposit a $700 check on a Monday, $200 is available on Monday, with the remaining $500 available on Wednesday. Longer delays may apply under the following circumstances:
- We believe a deposited check will not be paid
- You deposit checks totaling more than $5,000 on any one day
- You redeposit a check that was returned unpaid
- You have repeatedly overdrawn your account in the last six months
- There is an emergency, such as a failure of computer equipment
- Please refer to the funds availability policy in our Truth in Savings Disclosure & Account Agreement for additional information.
- Please retain any checks you deposit through Mobile Deposit for 62 days.
Bill Pay
If you are a Bill Pay user, you can now view your payment history within our app, providing more convenience to your Mobile Banking experience.
Text Banking
Some Mobile Banking users enjoy the convenience of our Text Banking service to retrieve account balances. You can enroll in Text Banking through the Contact tab within within Internet Banking Settings. Add or confirm your mobile phone number and then set it up for SMS Text Banking (see checked boxes below). You’ll receive a text to confirm your enrollment. The short code you'll need for Text Banking is 55124.
Below is a list of Text Banking balance commands:
- BAL: Balances for each of your accounts (unless you’ve hidden the account)
- BAL CHK: Balances for all checking accounts
- BAL SAV: Balances for all savings accounts
- BAL INV: Balances for all certificate, investment, or tiered money market accounts
- BAL LOAN: Balances for all auto loans, mortgages, close-ended, or open-ended loans
- Help: Returns a list of valid Text Banking commands
- Stop: Disables Text Banking
Account Aggregation
With easy-to-use account aggregation tools you can link external savings, loan, credit card, mortgage, investment, and even PayPal accounts, so that they display with your credit union accounts. You need the online login credentials for any accounts you want to link. The information below is helpful when linking accounts you have at other financial institutions:
- There are two ways you can link external accounts within Internet Banking:
- Click the LinkExternalAccounts Get Started button on your Dashboard widget (first image below)
- From the Accounts tab within the Settings widget, click the Link an External Account link (second image below), and then Link Accounts from Another Financial Institution.
- Accounts must be linked within Internet Banking but are visible through Mobile Banking once linked.
- You may be prompted to enter a one-time passcode to verify the accounts you are adding. You'll receive this code by text or email.
- When linking an account, the name of the institution may not come over exactly as you might expect, and you could see a generic name like Personal Loan or Credit Card. You can use the Edit Name function to rename the account to a name of your choosing.
- It could take a few minutes for newly added accounts to appear within our system, and you may need to refresh the page or log out/log in to see these accounts.
- Some financial institutions don't update external accounts automatically every day, and your accounts could take 1-4 days to update. Some financial Institutions may also require you to visit their site periodically to agree to updated terms, verify account information, or register your devices. You can force a manual update through the Accounts tab in the Settings widget by reentering your credentials.
- If there is an error bringing an account over, the balance of that account will appear in red.
Savings Goals & Budgeting Tools
We offer tools that help you gain better insights into your financial health and how you are managing your money. Money Management data from our old Internet Banking system did not carry over to our new system due to differences in how our new tools function.
Savings Goals and My Budgets must be set up within Internet Banking, but can be viewed within Mobile Banking.
The Savings Goals widget provides a means to hold yourself accountable to any savings milestones you'd like to achieve -- whether saving for a specific purchase, building an emergency savings cushion, or stashing away cash for anything else you want to save for. Attach an amount and target date to a savings account where you are the primary owner, and we'll help you stay on track so you reach your goal. You can even transfer (add) funds right within your goals. Please note: Regulation D limits apply when transferring funds through the Add Funds option.
The My Budgets widget offers budgeting tools that categorize your income and spending behavior so that you get a better picture of how your are managing your finances. When setting up a budget, you assign accounts (including any external accounts you have), income, and expenses related to your budget goals. From there, categorize applicable account transactions as they relate to your budget. As you categorize more transactions over time, you'll see if you are staying within your budget or going over it.
CUAlerts
CUAlerts monitors your savings and loan account activity through event-triggered email and text message notifications. CUAlerts remains unchanged with our upgrade but it is a great time to set up alerts if you don't have any set up now. Through the
CUAlerts widget, you can set up notifications pertaining to your account balances, payments clearing your accounts, loan payments, and more. Here is a full list of CUAlerts options available:
- ATM Card Transactions - Sent when a deposit or withdrawal is made to your account at an HVCU ATM.
- Account Balance – Sent when your account balance goes above or falls below an amount you specify.
- Direct Deposits – Sent when an ACH transaction or payroll deposit above an amount you specify is credited to your account.
- Checks Cleared – Sent when a check clears your checking account.
- Automatic Withdrawals – Sent when an ACH transaction above an amount you specify is debited to any of your accounts.
- Privilege Pay – Sent when an item is paid using Privilege Pay.
- Regulation D Notification – Sent when a withdrawal or transfer from your tiered money market account counts towards the monthly maximum six you are allowed under Regulation D.
- Certificate Maturing – Sent when your certificate account is maturing.
- Loan Account Balance – Sent when your loan balance goes above or falls below an amount you specify.
- Loan Payment Due – Sent when your loan payment is due.
- Mortgage Payments – Sent when your mortgage balance is below an amount you specify, when your next payment is due, when your payment has been received, or if your payment is past due.
Access
CUAlerts from within Internet Banking or Mobile Banking.
Check Services (Stop Payments & Check Reorders)
The
Check Services widget is home to both check stop payment requests and check reorders. The services function the same in both our old and new banking systems. These services are available within Internet Banking but are not available in our Mobile Banking app.
Travel & Rewards (My Card Rewards & My Travel Dates)
My Card Rewards (HVCU Rewards!) is grouped together with
My Travel Dates in the
Travel & Rewards widget.
When you access
My Card Rewards, select the HVCU debit or credit card you want to view rewards for. Upon selecting your card, you are taken to the HVCU Rewards! website where you can view your point balance, browse rewards, redeem your points, and view additional merchant offers available through the Ampre rewards program.
Let us know your travel plans through the
My Travel Dates widget so that we can provide more accurate transaction approvals and declines for your HVCU debit and credit cards during your travel period. Select up to five states and/or five countries that you are traveling to during your trip.
Access
Travel & Rewards within Internet Banking or Mobile Banking.
Quicken/Quickbooks
You can access Quicken/Quickbooks through Web Connect. Visit the Quicken website to learn more about Web Connect and reference the conversion guides below. Please note: you are not able to perform transactions or pay your bills within Quicken/Quickbooks.
Additionally, please note the following:
- Up to one year of transaction history, pre-dating 10/22/19, is available for download.
- Additional support can be found at the links below:
Quicken/Quickbooks Conversion Guides
Quicken/Quickbooks FAQs
What is the difference between Quicken Web Connect and Direct Connect?
Web Connect allows users to download transactions directly from a financial institutions website and import them into Quicken. With Direct Connect, Quicken communicates directly with a financial institution on your behalf and also allows for additional functionality such as Bill Pay transactions. The Direct Connect option is no longer available through the Internet Banking and Mobile Banking system and members are encouraged to utilize Web Connect.
Settings/Customization
Enhanced user settings give you options to customize your online banking experience, including:
- Customize your background image from over 20 pre-loaded images
- Add a profile image (of yourself or perhaps your favorite pet)
- Add external accounts, hide accounts, and reorder accounts within a category on your account dashboard
- Change the names on accounts and give them nicknames
- Update your contact information, including your primary, mailing, and alternate addresses, your email address, and your home, work, and mobile phone numbers
- Revoke tokens in the event your phone is lost or stolen
Click the
Settings option within our new systems to customize the above features (the image below is from within Internet Banking). Some features are applicable to Internet Banking only or may only be customized within Internet Banking. You may need to refresh your page to see any changes you make to your settings.
Settings FAQs
What should I do if my mobile device is lost or stolen?
If your device is lost or stolen, you can restrict Mobile Banking access by revoking tokens through the
Settings area of Internet Banking. Once in
Settings, click the
Applications tab and expand the
Tokens drop down. You'll see recent locations (IP addresses) and dates where you logged in. Revoke some or all of the locations.
New Account/Loan Applications
The New Acct / Loan App widget is the place to go to use our streamlined applications to open savings, checking, tiered money market, and certificate accounts, or to apply for credit cards and loans (except mortgages). When you access our applications from within Internet Banking or Mobile Banking, certain member info is conveniently pre-filled on your applications.
HV$end Payment Service (replaced Popmoney)
The HV$end widget makes it easy to securely send and receive money with just a sender's HVCU Visa® Debit Card and a recipient’s email address or mobile phone number. The recipient of a payment can credit funds to a debit card or any account they choose. HV$end stores your debit card info and past recipients for future payments. If a recipient's financial institution does not accept payments to a debit card, then you'll need the account number and transit routing number of the financial institution.
Access HV$end within Internet Banking or Mobile Banking.
My FICO® Score
If you have a checking account or an open loan with us, you can view your FICO® Score for free within Internet Banking and Mobile Banking. In addition to the score itself, you are also given the key factors that impact your score. Open loans include credit cards and home equities, but exclude mortgages. FICO® Scores are updated quarterly. FICO® Score history is a planned future improvement for our systems.
Access My FICO® Score within Internet Banking or Mobile Banking.
Info for Business Members
For our business members who use our personal Internet Banking system, we want to take a few moments to highlight the following features and enhancements related to our Internet Banking and Mobile Banking upgrades:
- Electronic Transfers – Pay vendors and employees or process collections with one service. Create templates for repetitive payments or collections.
- Member to Member Transfers – Transfer funds between your personal and business accounts with the member to member transfer option (see Transfers/Member to Member Transfers/External Account Transfers section above). Any transfer recipients already established will need to be set up again within our new system.
- Wire Transfers – Initiate a wire transfer online instead of calling us or visiting a branch. To confirm your wire transfer, you'll need to enter a one-time passcode at the time of initiation. Access to wire transfers is available within Internet Banking.
- User Management – Provide online access to others in your business and assign the specific transactions they are able to perform.
- Account Aggregation - View business accounts that you have at other financial institutions, right along with your HVCU business accounts. See Account Aggregation section above for more info.
- Financial Management Tools – Use our enhanced tools to categorize your business expenses, create spending graphs, and establish savings goals based on your sales volume. Money Management data from our old Internet Banking system did not carry over to our new system due to differences in how our new tools function. See the Savings Goals and My Budgets section above for more information.
- Address Changes – If your business address changes, you can update it right within Internet Banking, saving a visit to a branch or call to our Contact Center.
Important Information for Quicken/Quickbooks Users
If you currently use Quicken/Quickbooks, please note that you now need to access Quicken/Quickbooks through Web Connect, as Direct Connect is no longer available. As a result of this change, you are not able to perform transactions or pay your bills within Quicken/Quickbooks. Please review the
Quicken/Quickbooks section above and visit the
Quicken website to learn more about Web Connect.
2020 Business Internet Banking Upgrade
If you use both our personal and Business Internet Banking system to manage your finances, please note, this upgrade information only pertains to our personal Internet Banking system. We plan to upgrade our Business Internet Banking system in 2020 and will keep you informed of that change in the new year.
Contact Your Local Branch Manager with Questions
If you have any questions about our upgrades, feel free to reach out to the
Branch Manager nearest you.
My Beneficiaries
The My Beneficiaries widget provides a summary of any beneficiaries you've designated on your accounts. Access My Beneficiaries within Internet Banking or Mobile Banking. Please call us at 845.463.3011 or stop into any of our branches if you need to change any of your beneficiaries.
HVPay
Make one-time or recurring monthly electronic payments to your HVCU loan from accounts at other financial institutions through the HVPay widget. Payments can be made to all consumer loans and leases, up to $5,000 per payment. Access HVPay within Internet Banking or Mobile Banking.
Electronic Documents (eStatements and eDocuments)
The Electronic Documents widget is the gateway to your eStatements and other eDocuments, if you are enrolled in electronic delivery. Access Electronic Documents within Internet Banking or Mobile Banking.