If you have more than one individual that helps manage the finances of your business, our Internet Banking and Mobile Banking systems allow you to have more than one user associated with your login. You can also grant authorized users permission to perform specific types of transactions. Visit the Business Admin feature to grant online access to others in your organization and manage the types of accounts and features they have access to.
Business Users
Business users fall into one of two categories – master user or authorized users.
Master User
The master user is the primary user of your business and the one who registers for online access.
Authorized Users
Staff in your business who you'd like to give Internet Banking/Mobile Banking access to are considered authorized users.
- Authorized users are not able to register for Internet Banking or Mobile Banking access on their own.
- A master user creates the usernames for any authorized users and notifies their staff of those usernames. Usernames must be unique to one individual.
- Our systems allow you to assign different roles and varying levels of permission so that you can establish limits to the types of transactions your authorized users are able to do. Roles can be changed at any time.
- Authorized users do not have access to mortgage accounts.
- Like a master user, authorized users with the proper permissions can add, edit, and delete other authorized users.
- A master user can reset an authorized user's password if the authorized user's account has not been disabled by HVCU.
Account Permissions
Account permissions are designated by the Master User and determine which accounts your Authorized Users are able to transact upon. The permissions fall into two categories, General Permissions and Payment Permissions, and typically turn on/off specific functionality for a particular account. Below is an overview of what falls under General Permissions and Payment Permissions:
General Permissions
- View eDocuments - statements, notices, tax forms, and annual credit card summary
- Access Card Management
- Manage ACH and Wire Payees
- Manage Bill Pay Payees
- Add External Transfer Accounts
- Add Member to Member Transfer Accounts
- Manage Remote Deposit Capture
Payment Permissions
- ACH Collections
- ACH Payments
- Wire Transfers
- Internal Transfers
- External Transfers
- Bill Pay
Transaction Limits
Master users and authorized users can set transaction limits based on the type of transaction and timeframe of the transaction. Authorized users can have different transaction limits for each other. Additionally, business users have limits that roll up into the overall limits for a business as a whole.
| Transaction Types | Limit Categories | Limit Timeframes |
|---|---|---|
ACH Collections
|
Dot Icon here | Dot Icon here |
Internal Transfers
|
Authorized Limit
|
Daily Limit
|
Wire Transfers
|
Maximum Limit
|
Weekly Limit
|
ACH Payments
|
Can Authorize
|
Monthly Limit
|
External Transfers
|
Dot Icon here | Dot Icon here |
Please note: Pending transaction amounts count against a business user's limits in addition to the overall limits of your business. When a request is rejected or cancelled, that amount is then available for the business user and the business overall.
Transaction Authorizations
You may require another authorized user in your business to authorize/approve a payment, such as an ACH, wire transfer, or transfer request, before it is sent for processing.
- You can set up authorizations on the Authorizations tab within the Business Admin feature.
- Any business user that is tasked with authorizing transactions will need the following roles, as applicable: Allowed to Authorize Wires, Allowed to Authorize ACH, or Allowed to Authorize Transfers. If a business user is assigned to a role that does not include these permissions, they will not see the Authorizations tab within the Business Admin feature.
The chart below provides guidance to ensure your business users are configured properly to authorize the transactions you need them to manage:
| Transaction Types | Requirements |
|---|---|
ACH
|
The business user’s role must:
|
Wire
|
The business user’s role must:
|
Transfers (Internal)
|
The business user’s role must have:
|
Transfers (External)
|
The business user’s role must have:
|
Here are some additional things to keep in mind when authorizing transactions:
- Transactions can have one of the following statues: Need Authorization, Authorized, Rejected, Expired, or Cancelled.
- Transactions with a Deliver by Date of today, that have a Needs Authorization status, but have not been authorized prior to HVCU’s cutoff times are automatically marked Expired and can no longer be submitted to HVCU for processing. Expired transactions must be submitted again.
- Transactions in a Needs Authorization status can be authorized or rejected using the Authorizations tab in the Business Admin feature, and can be done on a desktop or mobile device.
- If a business user rejects a transaction, Internet Banking/Mobile Banking automatically recalculates the submitting business user’s daily, weekly, and monthly limits, and removes any deductions recorded against those limits for the transaction type.
- If a transaction is rejected, the business user submitting the transaction gets a notification email regarding the rejection.
- Depending upon a role’s permissions, business users can establish notifications (alerts) when an ACH template, wire, or account transfer request is submitted for approval. Subscribers will see alerts displayed on their dashboard as well. Alerts are configurable under Settings / Notifications.