The latest release of our Mobile Banking app supports the use of authenticator applications such as
Google Authenticator,
Authy, or
Duo. Below are instructions for how to set up two-factor authentication (2FA) for our Mobile Banking app. All of the applications noted above work for both Apple (iOS) and Google (Android) devices. Please note that 2FA must be set up through Internet Banking and cannot be enabled through our Mobile Banking app itself. Once set up though, you can use an authenticator application to log into Internet Banking or Mobile Banking.
We highly encourage you to switch to a 2FA application as your primary method of two-factor authenticator as it is the most secure method of authentication. If you have the opportunity to disable your email address as a 2FA authentication option, you should do so to further secure and protect your online access and HVCU accounts.
Step 1: Log into Internet Banking on your desktop computer.
Step 2: Click the drop down arrow on the top right side next to your name and select
Settings.
Step 3: In
Settings, click the
Security tab.
Step 4: Once in the
Security tab, locate the
Two-Factor Authentication section and click
Edit (pencil icon) under the
2FA App option.
Step 5: After selecting
Edit (pencil icon), click
Enroll.
Step 6: Verify you have your preferred authenticator application installed on your phone (Google Authenticator, Authy, or Duo). Please see the links below for where to install the applications on iOS (Apple) or Android (Google) devices.
Follow the instructions within the authenticator app to add the QR Code to your phone. Once completed, you will see a multi-digit code on your authenticator application for your HVCU account that refreshes on an interval for your security. Enter the code into the box noted below and click
Next. Please see the guides below for how to add your two-factor code for each application. In the event your application scanner is not working, you can enter your code manually.
Step 7: Next, verify your identity using your preferred contact method , whether text, email, or phone call. Click
Send Code to receive a short code that will be used to confirm your identity.
Step 8: After verifying your identity, confirm that the enablement switch is now flipped to
On for 2FA App. We suggest you set your 2FA App as your preferred authenticator method to ensure your online account access is the most secure it can be. If you have email set up as an option for two-factor authentication, we highly recommend you also disable that option and utilize your 2FA App or SMS (text) messaging instead. Email authentication is not as secure as your 2FA App or SMS messaging.
OPTIONAL STEPS: If you would like to disable other forms of two-factor authentication (e.g. email) from your online account access, please follow the steps below after enabling your 2FA App:
1. From the two-factor authentication
Settings area, click
Edit (pencil icon) for the method you would like to disable.
2. Click the enablement switch to move the setting from
On to
Off.
3. After flipping the switch, verify your identity using your preferred contact method. Click
Send Code to receive a short code that will be used to confirm your identity.
4. After confirming your identity, click
Done and you are all set!