Contact Us

Our Contact Center is open:
Mon-Fri 8 AM ET-7 PM ET
Saturday: 9 AM ET-5 PM ET

Branch hours vary by location.

Need to Reset Your Internet/Mobile Banking Username or Password?

Forgot Username Forgot Password

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Live Chat

Click the Live Chat bubble at the lower right corner to chat 
with us during regular business hours. 

Our chatbot Lee also offers automated assistance for times 
when staff are not available to speak with you. 

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Book a Branch Appointment

Use our online scheduler to book a branch appointment for  non-teller transactions during regular business hours. 

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Call Us

Main Number:
845.463.3011 / 800.468.3011

TDD for Hearing Impaired:
845.463.1709 / 800.468.7886

HVCU Rewards! Customer Service:
877.205.0703

Visa Gift Card Activation:
833.729.2843

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Write Us

Hudson Valley Credit Union
PO Box 1071
Poughkeepsie, NY 12602-1071

Send Us an Email

Please note: If you are emailing confidential info, such as W2s or wage statements, please use our secure email system to protect this information in transit. 


All fields marked with * are required

1 Passcode refers to the password you may have set up to conduct business with us by phone or email. This is separate from your Internet Banking / Mobile Banking password. We request your password for security and account verification purposes, just as we would if you contacted us by phone.

2024 Holiday Closures

When our branches are closed you can access your accounts through ATMs, Internet Banking, Mobile Banking, Bill Pay, and MAGIC.

  • January 1, New Year’s Day
  • January 15, Martin Luther King Jr. Day
  • February 19, Presidents’ Day
  • May 27, Memorial Day
  • June 19, Juneteenth
  • July 4, Independence Day
  • September 2, Labor Day
  • October 14, Columbus Day
  • November 11, Veterans Day
  • November 28, Thanksgiving Day (offices also close at 3 PM ET on Wednesday, November 27)
  • December 25, Christmas Day (offices also close at 3 PM ET on Tuesday, December 24)
  • December 31, Offices close at 3 PM ET