Debit & Credit Card Compromises FAQs

If you have a card that was involved in a compromise, please review the questions below for additional information.

Your card was identified in an investigation conducted by Visa® as one that may have been compromised. For security purposes and to protect your account, HVCU has replaced your card with a new card number and PIN (mailed separately).

When a data compromise affecting your accounts occurs, HVCU receives information from multiple outside sources such as Visa. Due to the sensitivity of the information, the name of the merchant or where the data breach has occurred is not part of the notification provided to financial institutions. Visa relies on merchants to report potential compromises and assist with the investigation. It is up to the individual merchant to determine if and when to disclose details to the public.

No, if your card is not closed, the card is vulnerable to fraudulent activity.

If your card information has been compromised, it is possible to have fraud on your account. We recommend that you review your account and report any suspicious activity immediately.

Although data breaches are unavoidable, there are steps you can take to help protect your account. HVCU recommends you monitor your account regularly by reviewing transactions through Internet Banking or Mobile Banking.

Letters are mailed through the United States Post Office. Please verify your mailing address is correct with HVCU. However, if you have elected to receive documents electronically, an email would have been sent to you rather than a letter.

Your card will be closed 10 calendar days from the date of the notification you receive.

It usually takes 7-10 business days to receive a new card. The PIN will arrive in a separate envelope in the mail a few days later.

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