If you are more of the texting type, you can get your account balances through our Text Banking service. You can enroll in Text Banking through the Contact
tab within Internet Banking Settings
. Add or confirm your mobile phone number and then set it up for SMS Text Banking (see checked boxes below). You’ll receive a text to confirm your enrollment.
Once enrolled, you can send the following text commands to short code 55124:
- BAL: Balances for each of your accounts, including joint accounts and linked external accounts (unless you’ve hidden an account)
- BAL CHK: Balances for all checking accounts
- BAL SAV: Balances for all savings accounts
- BAL INV: Balances for all certificate, investment, or tiered money market accounts
- BAL LOAN: Balances for all auto loans, mortgages, close-ended, or open-ended loans
- Help: Returns a list of valid Text Banking commands
- Stop: Disables Text Banking
We recommend that you add our short-code to your mobile phone’s address book. Please note: Text Banking will not work if a Short Code Messaging block was put on your phone. You may receive an error code or an ambiguous command message if they are being blocked. You will need to contact your carrier to remove the block in order to utilize Text Banking
Managing Your Text Banking Access
Update Your Text Banking Phone Number - If you ever need to update the phone number you use for Text Banking, you can do so through the Contact tab within Internet Banking Settings.
Deactivate Text Banking - You can text STOP to 55124, or you can go can uncheck the Enable Text Banking link on the Contact tab within Internet Banking Settings. You can always activate Text Banking again at a later date if you change your mind.
Lost / Stolen Mobile Devices – If your mobile device is lost or stolen, you can deactivate Text Banking by unchecking the Enable Text Banking link on the Contact tab within Internet Banking Settings. If you get a new phone number/device, you can activate Text Banking again at a later date.
Text Banking FAQs
How secure is Text Banking?
Our Text Banking service is secure and you can activate the service through Internet Banking. Text messages do not contain confidential information about you or your accounts or full account numbers.
Will I be charged for Text Banking?
We won’t charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you aren’t sure what fees apply when you send and receive text messages.
Which carriers do you support?
Our Text Banking service works on all major mobile providers in the U.S., including AT&T, Sprint, T-Mobile, US Cellular, Verizon, and Virgin Mobile. However, there are other carriers that support Text Banking.
Can I get the balances of my joint accounts? Can I get the balances of any linked accounts that I have at other financial institutions?
You can get balances of joint accounts and linked accounts at other financial institutions as long as you have not hidden any of these accounts within Internet Banking Settings. Tex BAL to 55124 to get all of your account balances.
Do I need a password for Text Banking?
You don’t need a password to access your account information via Text Banking.
Can I transfer funds through Text Banking?
Transfer functionality is not available with Text Banking.
Can I set up Text Banking for more than one phone number. two mobile devices for the same primary account?
You can set up Text Banking for any phone numbers you have added within Internet Banking.