How do I know if I’m enrolled in eBills?
What is the difference between payments that are set up for an eBill through Bill Pay versus one that I set up directly with a payee (on their website, for example)?
When you look at your payees in Bill Pay, you can see an indicator under the payee name that shows your eBills status. If there is no indicator, your payee does not offer eBills. If you are already enrolled in eBills, you may see text that indicates you are waiting for your next eBill or your next eBill payment is due. If your payee offers eBills, but you are not enrolled, you will see a “Sign up for eBill” link.
While both of these payments may be referred to as eBills, we are only referencing those eBills that you set up through HVCU Bill Pay. Please speak with your payees directly if you have questions about eBills that you initiated outside of our Bill Pay service.
What happens when I unenroll in eBills?
Your request to unenroll in eBills is sent automatically to your payee for processing. Once processed, your payee will send you paper bills, which you will continue to receive until you reestablish the eBill in our Bill Pay service.
Do I need to contact my payees by phone or email to unenroll in eBills?
You do not need to contact your payees, as notification is provided to the payees when you unenroll from an eBill. You will receive paper bills from the payee until you reenroll in eBills in the new Bill Pay service.
Can I register for eBills within the Mobile Banking app?
Enrollment in eBills is not available within our Mobile Banking app, and must be done through Internet Banking.