We have become aware that some members have received a fraudulent email that indicates their online access has been suspended and locked due to too many failed login attempts to our online banking systems. The email goes on to say that online access can be restored through a security verification process, which then links to a form to submit personal, identifying information. A sample of the email is below.
If you have received and responded to such an email, please call our Contact Center at 845.463.3011 so that our staff can help you take measures to protect your accounts and personal information. If you receive such an email in the future, please delete the email, ensuring you also do not click any links in the email.
Please be diligent, and always take the time to consider the source of an email and what information is being asked for in any emails you receive. The credit union will never direct you to complete an online form related to your Internet Banking/Mobile Banking access. Pausing to think for just a moment can prevent someone from using your information fraudulently to take your money.
Dear Hudson Valley CU OnlineSM Customer:
Your account has been suspended after too many failed login attempts have been made. This is most likely an attempt to gain unauthorized access to your account and/or personal information.
Your online access has been locked because the number of attempts to sign in exceeded the number allowed, As a result we are making an extra security check on your personal and financial information in order to protect your information from theft and fraud.
You will be able to regain access to your account once you complete the automated security verification process.
We have attached a form to this email to complete this process. Please download the form and follow the instructions on your screen.
Online Banking Team