Phone Spoofing Alert

Fraud & Security
Woman on cell phone with concerned expression

 

Scam artists have been “spoofing” phone numbers for some time – hijacking a legitimate number to call people and gain access to your personal information. Unfortunately, this can happen with even the credit union’s 845.463.3011 phone number. If someone calls you claiming to be from HVCU, be sure to ask for clear information on why you’re being called. For example, our staff will never ask for your Internet Banking/Mobile Banking username and password or reset your password by phone.
 
If you have received any suspicious calls like this and have been asked to provide information related to your accounts or online login access, please contact us so that our staff can help you take measures to protect your accounts and personal information. Either call us immediately, send us a secure email, or live chat with one of our representatives. If you receive such a call in the future, please do not engage with the caller.
 
Please remember that an HVCU representative will never ask for your Internet Banking/Mobile Banking password. Please be diligent and always take the time to consider what information you are being asked to provide, whether over the phone or online, particularly when you are not initiating the interaction or inquiry. Pausing to think for just a moment can prevent someone from using your information fraudulently to take your money.

Related Resources

  • small boy staring at an empty swimming pool
    Fraud & Security

    4 Vacation Scams to Watch Out For & How to Avoid Them

    View common vacation scams so you don't take a permanent vacation from your hard-earned money!
    Read More
  • two girls using parents computer Opens video in a modal
    Fraud & Security

    Child Cyber Safety Webinar

    The internet can be a scary place for adults, so how do our children operate safely in a digital world?

    Watch Video
  • scam message shown on a cell phone screen
    Fraud & Security

    Banking Phone Scams

    It’s important to remember that people are still targeted by fraudsters via phone. Visit us to learn what to know when dealing with calls you didn't initiate.
    Read More