A Better Way to Stay Connected to Your Accounts Is Coming
We’re excited to share that an upgrade to your account alerts is coming July 14! These improvements are designed to give you more reliability, more flexibility, and greater peace of mind when it comes to staying on top of your finances.
Please note: current CUAlerts notifications will continue through July 13.
What’s Improving?
We’re enhancing our account alerts so they work better for you—keeping you informed in ways that fit your preferences:
- More Ways to Receive Alerts: You’ll still be able to get alerts by email and text message, but with this upgrade you can also choose to receive push notifications right through our mobile app.
- More Alerts, More Control: You’ll have access to an expanded set of alert options, so you can tailor notifications to what matters most to you.
- Improved Reliability: Enjoy more consistent delivery and fewer interruptions, so you can count on getting the alerts you need, when you need them.
- A Simpler Name: As part of this upgrade, we are retiring the CUAlerts name. Going forward, we’ll simply call them Account Alerts—same helpful service, now even better.
What You'll Need to Do
Because of the new and improved alert options, current CUAlerts settings won’t automatically carry over. After the upgrade, you'll just need to quickly re-enroll in our new Account Alerts through online banking—so you can customize your new alert preferences right away.
Getting started is simple:
- Log in to Online or Mobile Banking.
- Select Account Alerts from the Card Mgmt & Account Monitoring menu.
- Choose how you’d like to receive alerts.
Tip: If you plan to receive text alerts, you can confirm your mobile number and opt in to SMS notifications ahead of time by visiting Settings > Contact in online banking. Text alerts will now come from the short code 55124, which is a change from CUAlerts.
Choose the Alerts That Matter Most to You
General Alerts are default security alerts and other notifications triggered by important events, such as changes to your personal information.
- Profile Changed Alert1 - Notifies you when there is a change to your online banking username or password.
- Contact Information Changed Alert1 - Notifies you when there is a change in online banking to your email address, phone number, or address. If you change your email address, you will receive a notification at both your old and new email addresses.
- Linked Account Alert1 - Notifies you when you create a link to an HVCU account that you do not own. The owner of the other account will receive a notification as well.
- Non-Registered Device Alert1 - Sends an alert when you sign in from a device that is not one of your Remembered Devices.
- User Locked Out Alert1 - Send an alert when you have locked yourself out of online banking.
- Username Retrieval Confirmation Alert1 - Notifies you when your online banking username is requested via the Forgot Username feature.
As the name implies, Account Alerts are related to activity on your HVCU accounts.
- Automatic Deposit - Notifies you when an automatic deposit is made to an account that you specify.
- Automatic Withdrawal - Notifies you when an automatic withdrawal is made from an account that you specify.
- Balance - Notifies you when a balance goes above or below a threshold you specify.
- Balance Summary - Sends a summary of your account balances at a frequency you specify.
- Certificate Maturity - Notifies you of a certificate account maturity at the number of days that you specify prior to maturity.
- Check Cleared - Notifies you when a specific check number or check amount clears your account.
- Direct Deposit - Notifies you when a direct deposit is made to an account that you specify.
- Insufficient Funds - Alerts you when your balance falls below $0 for an account that you specify.
- Interest Credit - Notifies you when an interest credit is deposited to an account you specify.
- Loan Payment Due - Notifies you when the payment date for a loan is approaching or has passed.
- Loan Payment Received - Confirms when HVCU has received your loan payment.
- Money Market Account Transfer - Alerts you when you have exceeded six transfers on your money market account.
- Returned Check - Notifies you when a check has been returned for payment.
- Transaction - Notifies you when a credit or debit transaction occurs over an amount you specify.
- Transaction Description - Notifies you when a transaction with a specific description occurs on an account that you specify.
- Transaction Fee - Alerts you when a transaction fee is deducted to an account that you specify.
- Online Banking Access Alert - Notifies you each time your username is used to log into online banking.
- Mobile Deposit Completed1 - Notifies you when your mobile deposit is completed successfully.
Transfer Alerts notify you of the status of your transfers.
- External Transfer Account Added1 - Notifies you when an external account is added using micro-deposits or Instant Account Verifi cation (IAV).
- External Transfer Account Blocked1 - Notifies you when an admin user blocks an external account.
- External Transfer Canceled1 - Notifies you when a financial institution cancels any of your ACH transfers.
- External Transfer Submitted1 - Notifies you when an external transfer is initiated.
- Multi-Account Transfer Submitted2 - Notifies you in real-time when you create a multi-account transfer.
- Transfer Fails - Notifies you when any of your transfers fails.
- Transfer Succeeds - Notifies you when any of your transfers are completed successfully.
- Wire Alerts1 - Notifies you of account activity related to wire transfer requests.
Have Questions?
We’re here for you! Chat with us anytime or give us a call at 845.463.3011—we’re happy to help you.
Important Legal Disclosures & Information
1This alert is a default system notification and cannot be turned off.
2Available for business members only.