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Debit & Credit Card Compromises FAQs

If you have a card that was involved in a compromise, please review the questions below for additional information.

Why was I given a new card/PIN?

Your card was identified in an investigation conducted by Visa as one that may have been compromised. For security purposes and to protect your account, HVCU has replaced your card with a new card number and PIN (mailed separately).

Do we know what merchant was involved?

When a data compromise affecting your accounts occurs, HVCU receives information from multiple outside sources such as Visa. Due to the sensitivity of the information, the name of the merchant or where the data breach has occurred is not part of the notification provided to financial institutions. Visa relies on merchants to report potential compromises and assist with the investigation. It is up to the individual merchant to determine if and when to disclose details to the public.

Can I choose not to close my card?

No, if your card is not closed, the card is vulnerable to fraudulent activity.

Could I have fraud on my account?

Your card information has potentially been compromised. We recommend that you review your account and report any suspicious activity immediately.

What can I do to I protect my account in the future?

Although data breaches are unavoidable, there are steps you can take to help protect your account. HVCU recommends you monitor your account regularly by reviewing transactions through Internet Banking or Mobile Banking.

Why didn't I receive a letter in the mail?

Letters are mailed using the standard mail process through the United States Post Office. Please verify your mailing address is correct with HVCU. However, if you are enrolled in CULetters, an email would have been sent to you rather than a letter.

When will my card be closed?

Your card will be closed 10 calendar days from the date of the notification you receive.

How long will it take to receive my new card/PIN?

It usually takes 7-10 business days to receive a new card. The PIN will arrive in a separate envelope in the mail a few days later.

Useful Resources

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Credit Report Review