Adding Third-party Cookie Exceptions and 
Trusted Sites for Internet Banking and Bill Pay


  1. Open the Chrome browser.
  2. Click the wrench or three lines on the right (Customize and control Google Chrome).
  3. Click Settings.
  4. Search Cookies or go to Privacy under Advanced Settings.
  5. Select Content Settings.
  6. Cookies should be set to allow local data to be set (recommended).
  7. If member wants to block third-party cookies and site data the following should be added:
    Under Manage Exceptions to Allow. Under add a new host name pattern enter the following, make sure Allow is the behavior set.
  8. Close the browser and re-launch.


  1. Open the Firefox browser.
  2. Under the Tools menu click Options.
  3. Content tab, must have Pop-up turned off.
  4. Privacy tab (Remember History) must be selected or one-time passcode will be needed each time.
  5. Click Exceptions under the Security tab.
  6. Enter the websites (Address of Website) and click Allow.
  7. Close the browser and re-launch.


  1. Open the Safari browser.
  2. Top left select Safari and then Preferences.
  3. Block Cookies needs to be deselected.
  4. Prevent Cross-Site Tracking needs to be deselected.
  5. Ask Websites Not To Track Me needs to be deselected. Once these settings are adjusted you can then log into Internet Banking and use our third party interfaces without any issues. (Bill Pay, External Transfers, eStatements & Electronic Documents, HVCU Rewards!, FICO Score, and Check Images) After these interfaces successfully load the cookies will be stored from our website (until they expire or cleared).
  6. You can then go back into your privacy settings and set the settings back to what they were previously.
  7. Close the browser and re-launch.

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Important Legal Disclosures & Information

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