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Staff are available to assist you weekdays from 8 am - 7 pm ET and Saturdays from 9 am - 5 pm ET.

Frequently Asked Questions

The FAQs below have answers to some common questions we receive, but if they don’t have the information you are looking for, please reach out to us by email, live chat, or phone, as noted below.

Contact Us

For security purposes, there are some services that we are unable to help you with via email and live chat.

Lost or Stolen Visa Cards


845.463.3366, Monday-Friday, 8:30 am – 5 pm ET
Schedule a Consultation


If you prefer to send an email, use our secure email form.

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