Staff are available to assist you weekdays from 8 am - 7 pm ET and Saturdays from 9 am - 5 pm ET.
Frequently Asked Questions
The FAQs below have answers to some common questions we receive, but if they don’t have the information you are looking for, please reach out to us by email, live chat, or phone, as noted below.
For security purposes, there are some services that we are unable to help you with via email and live chat.
Click the Live Chat bubble at the lower right corner of any page to chat with
us during regular business hours
TDD for Hearing Impaired, call 845.463.1709
Need your Internet/Mobile Banking username reset or password reset? Save time and click either link to do so online.
You can also create a unique PIN for our phone system that lets you verify your identity and obtain account information such as the available balance and last deposit on your most recently used checking account. Listen for the prompts if you are on hold waiting for any agent to assist you.
Hudson Valley Credit Union
PO Box 1071
Poughkeepsie, NY 12602-1071