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Staff are available to assist you weekdays from 8 am - 7 pm ET and Saturdays from 9 am - 5 pm ET.

Frequently Asked Questions

The FAQs below have answers to some common questions we receive, but if they don’t have the information you are looking for, please reach out to us by email, live chat, or phone, as noted below.

Contact Us

For security purposes, there are some services that we are unable to help you with via email and live chat.
  • Chat Bubbles
    Click the Live Chat bubble at the lower right corner of any page to chat with
    us during regular business hours
  • At symbol
  • Chat Bubbles
  • Telephone Icon
    845.463.3011 / 800.468.3011
    TDD for Hearing Impaired, call 845.463.1709 / 800.468.7886

    Need your Internet/Mobile Banking username reset or password reset? Save time and click either link to do so online.

    You can also create a unique PIN for our phone system that lets you verify your identity and obtain account information such as the available balance and last deposit on your most recently used checking account. Listen for the prompts if you are on hold waiting for any agent to assist you.
  • Envelope
    Hudson Valley Credit Union
    PO Box 1071
    Poughkeepsie, NY 12602-1071

Lost or Stolen Visa Cards


845.463.3366, Monday-Friday, 8:30 am – 5 pm ET
Schedule a Consultation


If you prefer to send an email, use our secure email form.

Additional resources